Privacy Policy
Transparent data practices you can trust
At OpenbooQ, transparency isn't just our business model—it's how we handle your data. This policy explains exactly what information we collect, how we use it, and the control you have over your personal data.
Table of Contents
Information We Collect
We collect information to provide better roofing services and maintain our commitment to transparency. Here's exactly what we collect and why:
Personal Information
- • Name, email address, and phone number
- • Home address and property details
- • Payment information (processed securely by Stripe)
- • Communication preferences and history
Usage Information
- • Website interactions and page views
- • Roof measurement tool usage
- • Material preferences and selections
- • Support chat conversations
Technical Information
- • IP address and device information
- • Browser type and operating system
- • Cookies and similar tracking technologies
- • Location data (with your permission)
How We Use Your Information
We use your information to deliver exceptional roofing services and maintain our transparent, customer-first approach:
Service Delivery
Provide roofing prices, coordinate installations, and manage projects
Communication
Send project updates, support responses, and important notifications
Payment Processing
Process payments securely and manage billing information
Service Improvement
Analyze usage patterns to enhance our platform and services
Security & Fraud Prevention
Protect your account and prevent unauthorized access
Legal Compliance
Meet regulatory requirements and resolve disputes
Information Sharing
We share your information only when necessary to provide our services or as required by law. Here's our complete sharing policy:
We DO Share With:
- • Certified Contractors: Project details for service delivery
- • Payment Processors: Billing information for secure transactions
- • Service Providers: Analytics and support tools (anonymized when possible)
- • Legal Authorities: When required by law or to protect rights
We NEVER Share With:
- • Marketing companies or data brokers
- • Unrelated third parties for their marketing
- • Social media platforms (unless you connect accounts)
- • Anyone for profit or without your explicit consent
Data Security
We implement industry-leading security measures to protect your personal information:
Encryption
All data encrypted in transit and at rest using AES-256 encryption
Secure Infrastructure
SOC 2 compliant hosting with regular security audits and monitoring
Access Controls
Multi-factor authentication and role-based access for all team members
Your Rights & Choices
You have comprehensive control over your personal information. Exercise your rights easily through our self-service tools:
Exercise Your Data Rights
Access Your Data
Request a copy of all personal information we have about you.
Correct Information
Update or correct any inaccurate personal information.
Delete Your Data
Request deletion of your personal information from our systems.
Data Portability
Export your data in a machine-readable format.
Restrict Processing
Limit how we process your personal information.
Opt-Out
Withdraw consent for marketing communications.
Response Time
We will respond to your data rights requests within 30 days. For complex requests, we may extend this period by an additional 60 days with notification.
Data Retention
We retain your information only as long as necessary to provide services and meet legal obligations:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Until account deletion | Service provision |
| Project Records | 7 years after completion | Warranty support, legal compliance |
| Payment Information | 7 years | Tax and accounting requirements |
| Marketing Data | Until opt-out | Communication preferences |
| Analytics Data | 26 months | Service improvement |
Third-Party Services
We work with trusted partners to provide our services. Here are the third-party services we use and their privacy practices:
Stripe (Payment Processing)
Handles all payment transactions securely. PCI DSS Level 1 certified.
View Stripe Privacy PolicyGoogle — Analytics (GA4), Ads & Tag Manager
Website analytics plus advertising and conversion measurement, loaded via Google Tag Manager. You can opt out of the advertising use on Your Privacy Choices.
View Google Privacy PolicyMeta (Facebook / Instagram Ads)
The Meta advertising pixel (loaded via our tag manager) measures ad conversions and builds ad audiences. You can opt out on Your Privacy Choices.
View Meta Privacy PolicyVisionBridge (Connected-TV Ad Measurement)
Measures conversions from our connected-TV (streaming) advertising. You can opt out on Your Privacy Choices.
View VisionBridge Privacy PolicyMicrosoft Clarity (Product Analytics)
First-party session analytics and heatmaps that help us improve the site experience.
View Microsoft Privacy StatementTrustedForm (Consent Certification)
Documents your consent when you submit a form so we can verify TCPA/SMS consent. Provided by ActiveProspect.
View ActiveProspect Privacy PolicyChildren's Privacy
Age Restriction
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@openbooq.com, and we will delete such information from our records.
Policy Changes
We may update this privacy policy from time to time. Here's how we handle changes:
Notification Process
We'll notify you of significant changes via email and prominent website notice at least 30 days before they take effect.
Version History
Previous versions of this policy are archived and available upon request for transparency.
Your Consent
Continued use of our services after policy changes constitutes acceptance of the updated terms.
Contact Us
Have questions about this privacy policy or how we handle your data? We're here to help with complete transparency.
Privacy Questions?
Email Us
privacy@openbooq.com
Call Us
(937) 910-8791
Mail Us
OpenbooQ Privacy Team
123 Transparency Lane
Austin, TX 78701
By texting us, you agree to receive SMS/MMS messages from OpenbooQ. Message and data rates may apply. Message frequency varies. Reply STOP to opt-out, HELP for help. View our Privacy Policy and Terms of Service.
Our Commitment to Data Privacy
At OpenbooQ, we believe that transparency in pricing should extend to transparency in data practices. When you use our platform to get a roof replacement price, we collect only the information necessary to provide you with an accurate quote and complete your installation directly. We never sell your personal information to third parties, and we never share your contact details without your explicit consent.
The data we collect — including your address, roof measurements, and contact information — is used solely to generate your roof price, match you with qualified installers in your service area, and communicate with you about your roofing project. We use industry-standard encryption and security protocols to protect your information at every step of the process.
You have the right to access, correct, or delete any personal information we hold about you at any time. If you have questions about how we handle your data, or if you'd like to exercise your privacy rights, please contact our support team at the information provided in this policy. We are committed to responding to all privacy-related inquiries within 30 days.
